Legal

Terms of Service

Last updated

November 23, 2025

These Terms of Service (“Terms”) govern your access to and use of the ReachLLM AI Search & LLM Visibility Platform (the “Service”) operated by ReachLLM, Inc. (“ReachLLM”, “we”, “us”, or “our”). By accessing or using the Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use the Service.

2. Description of Service

ReachLLM provides a software-as-a-service platform that helps businesses understand and improve their brand visibility across AI-powered search engines and large language models. The Service may include:

  • Brand intelligence analytics and monitoring
  • Generative Engine Optimization (GEO) audits
  • AI search visibility tracking
  • Prompt research and analysis tools
  • Brand monitoring and reporting features

3. Account Registration

3.1 Eligibility

You must be at least 18 years old and have the legal capacity to enter into contracts to use the Service. By registering, you represent and warrant that you meet these requirements.

3.2 Account Information

You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and update your account information
  • Maintain the security of your account credentials
  • Accept responsibility for all activities under your account
  • Notify us promptly of unauthorized access or a security breach

4. Subscription and Payment

4.1 Subscription Plans

We offer subscription plans with different features and pricing. Subscription fees are billed in advance on a monthly or annual basis, as selected by you.

4.2 Payment Terms

  • Fees are non-refundable except as required by law or explicitly stated in an applicable refund policy
  • You authorize us and our payment processor to charge your payment method for fees associated with your subscription
  • Prices may change with advance notice to existing subscribers
  • Failure to pay may result in suspension or termination of your account

4.3 Auto-Renewal

Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. You may cancel your subscription through your account settings or by contacting us.

5. Use of Service

5.1 Permitted Use

You may use the Service for lawful business purposes in accordance with these Terms.

5.2 Prohibited Activities

You agree not to:

  • Use the Service for an illegal or unauthorized purpose
  • Violate laws, regulations, or third-party rights
  • Interfere with or disrupt the Service or its infrastructure
  • Attempt to gain unauthorized access to any part of the Service
  • Reverse engineer, decompile, or disassemble any part of the Service except where such restriction is prohibited by law
  • Use automated systems to access the Service without permission
  • Share account credentials or resell, sublicense, or redistribute the Service without written consent
  • Transmit viruses, malware, or other harmful code

6. Intellectual Property

6.1 Our Rights

The Service, including its content, features, functionality, software, and design, is owned by ReachLLM or its licensors and protected by intellectual property laws. All rights not expressly granted are reserved.

6.2 Your Content

You retain ownership of data, content, or information you submit to the Service (“Your Content”). By submitting Your Content, you grant us a worldwide, non-exclusive, royalty-free license to use, store, and process it as necessary to provide, secure, and improve the Service.

6.3 Feedback

We may use feedback, suggestions, or ideas you provide about the Service without obligation or compensation.

7. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, and protect information.

8. Service Availability

We aim to maintain reliable availability but do not guarantee uninterrupted or error-free operation. We may modify, suspend, or discontinue any part of the Service, including for maintenance, updates, technical issues, or events beyond our reasonable control.

9. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, REACHLLM WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DATA LOSS, OR BUSINESS INTERRUPTION, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

11. Indemnification

You agree to indemnify, defend, and hold harmless ReachLLM and its officers, directors, employees, and agents from claims, damages, losses, liabilities, and expenses arising from your use of the Service, violation of these Terms, violation of third-party rights, or Your Content.

12. Termination

12.1 Termination by You

You may terminate your account by cancelling your subscription through your account settings or contacting support@reachllm.com.

12.2 Termination by Us

We may suspend or terminate access if you violate these Terms, fail to pay applicable fees, engage in fraudulent or illegal activity, or if we discontinue the Service.

12.3 Effect of Termination

Upon termination, your right to use the Service will cease. We may retain information as required by law or for legitimate business purposes.

13. Modifications to Terms

We may modify these Terms by posting updated Terms on our website and updating the “Last updated” date. Where appropriate, we may also provide notice by email or through the Service. Continued use after the changes become effective constitutes acceptance of the revised Terms.

14. Governing Law

These Terms are governed by applicable law, without regard to conflict-of-law principles. Any dispute arising from these Terms or the Service will be resolved in a court of competent jurisdiction unless the parties agree to another lawful dispute-resolution process.

15. General Provisions

15.1 Entire Agreement

These Terms and the Privacy Policy constitute the entire agreement between you and ReachLLM regarding the Service.

15.2 Severability

If a provision of these Terms is found unenforceable, the remaining provisions will remain in effect.

15.3 Waiver

Our failure to enforce a right or provision does not constitute a waiver of that right or provision.

15.4 Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.

16. Contact Information

If you have questions about these Terms, contact us at legal@reachllm.com or support@reachllm.com.